These terms apply when you use this website and when Denvora carries out cleaning work for you. By booking a clean, you agree to them. Nothing in them takes away your rights under New Zealand consumer law.
Enquiries and bookings
Sending an enquiry through this website doesn't book a clean or commit you to anything. A booking is confirmed only once you and Denvora have agreed the date, time, price and what's included.
Prices and GST
Prices on this website are in New Zealand dollars and exclude GST unless stated. GST is added at the current rate.
Prices shown as "from" are starting prices. The actual price is confirmed in a quote before any work begins.
Prices may change, but the price agreed when you book is the price you pay for that booking, unless the job turns out to be significantly different from what was described.
How packages work
Some packages buy a set block of time. When that time is used up, the clean ends, unless you agree to extra time, which is charged at the extra-hour rate shown for that package.
Other packages are priced by the size of the property or by quote, and cover the work agreed for that price. Each package's description on this website says which applies.
Before the clean
Please make sure Denvora can get in at the agreed time, that power and water are on, and that pets are secured. Put away cash, valuables and fragile or sentimental items, and mention anything that needs special care.
Please also mention any hazards at the property. Denvora may decline or stop work where it isn't safe to continue.
Cancelling or changing a booking
If you need to cancel or move a booking, please give as much notice as you can, and at least 24 hours. If a booking is cancelled with less notice, or Denvora can't get in at the agreed time, a cancellation fee may apply if one was agreed when you booked.
If Denvora has to reschedule, you'll be told as early as possible and offered another time.
Payment
Payment is due as agreed when you book, or by the due date on your invoice. This website doesn't take payments.
If something isn't right
If you're not happy with any part of a clean, please let Denvora know within 24 hours so it can be looked at and, where the work fell short of what was agreed, put right.
Damage
Denvora takes care with your property. If something is damaged during a clean, please report it within 24 hours.
Denvora isn't responsible for existing damage or wear, for items that were already faulty or not secure, or for damage that results from following your instructions. As far as the law allows, Denvora's responsibility for any loss is limited to the price of the clean concerned.
Your rights under consumer law
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you're booking for the purposes of a business, you agree that the Consumer Guarantees Act doesn't apply, as that Act allows.
Using this website
Information on this website is given in good faith as a general guide and may change without notice. Photos are for illustration only.
The words, images and design of this website belong to Denvora and can't be copied for commercial use without permission.
Privacy
How Denvora handles your personal information is explained in the Privacy Policy.
Changes and governing law
These terms may be updated from time to time. The version on this website when you book applies to that booking. These terms are governed by New Zealand law.
Contact
Questions about this page? Email info@denvora.co.nz or call09 XXX XXXX.